Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Reply Guarantee

  • Our technical help and support crew is working day and night to respond to all of your current service needs. Each ticket you submit to us will be replied to within no more than sixty minutes. If your problem requires aid from an administrator, we will send the ticket to the person on duty and will notify you that the case is under control.

  • Top quality support service

  • Top–quality Technical Assistance Service

  • We deliver 24 hours a day customer assistance via a ultra–fast ticketing application built into your Control Panel. You can e–mail us at any time about any of the software packages that come installed in advance on the virtual server, which include the selected Linux OS version, the server management panel and our in–house designed Site Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • Each part of the Site Control Panel that is provided free with your VPS provides you with a built–in articles base. You’ll see a selection of in–depth how to articles and a collection of step by step video training materials that show all the important web site maintenance jobs. You can access them by pressing the Help or Video keys in the upper right corner of each Control Panel section.